Terms of Service

Service Agreement & Terms of Service

These Terms of Service ("Terms") govern the services provided by Cleaning Leader LLC, doing business as Cleaning Leader Services ("we," "us," "our"), located in Elyria, Ohio, to you ("Client," "you," "your"). By booking, scheduling, or receiving our services, you agree to these Terms. Please read them carefully.

1. Scope of These Terms

These Terms apply to all services we provide. Where you have signed a separate written Service Agreement, proposal, or contract with us, that document governs your account, and these Terms fill in anything it does not address. If the two conflict, your signed agreement controls.

Sections 2 through 7 apply to commercial and janitorial clients. Section 8 applies to residential clients. Sections 9 through 19 apply to everyone.

2. Commercial Services — Scope and Schedule

Scope of work. Your services are defined by the written proposal or scope of work we provide after a walkthrough of your facility. Anything not listed in that scope is not included and will be quoted separately.

Schedule. We agree on a cleaning schedule in writing. We clean outside your operating hours whenever your facility allows it. If your building is inaccessible at the scheduled time through no fault of ours, that visit is considered performed and is not refunded or made up.

Holidays. We do not provide service on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day. If a holiday falls on your scheduled day, we will reschedule or credit the visit — your choice.

Closures and weather. If your facility closes for weather, holidays, or breaks, notify us at least 48 hours in advance and we will credit or reschedule. Extended closures of more than two weeks may be billed at a reduced rate to hold your crew and schedule.

Additional services. Floor stripping and waxing, carpet extraction, window washing, post-construction cleaning, and event or emergency cleanings are quoted separately and are not part of recurring service unless your scope of work says so.

3. Commercial Services — Term, Rates, and Termination

Term. Service continues month to month unless your signed agreement states a fixed term. Fixed-term agreements renew automatically for successive terms unless either party gives written notice at least thirty (30) days before the term ends.

Rate adjustments. We may adjust rates once per contract year with at least thirty (30) days' written notice. Adjustments reflect changes in labor, insurance, and supply costs. If you do not accept an adjustment, you may terminate under the notice provision below without penalty.

Changes in scope. If your facility's size, hours, occupancy, or cleaning requirements change materially, either party may request a revised scope and price.

Termination. Either party may terminate service with thirty (30) days' written notice to the other. Prepaid amounts covering service days after the termination date are refunded on a prorated basis.

Immediate termination. We may suspend or terminate service immediately for non-payment beyond thirty (30) days, unsafe conditions, or threatening or abusive conduct toward our staff.

4. Commercial Services — Payment

Billing in advance. Commercial services are billed in advance. We issue your invoice on or before the first day of each service month, and payment is due on or before the first scheduled service day of that month.

Accepted payment. Check, ACH transfer, or card. Card payments may carry a processing fee, disclosed before you pay.

Late payment. Invoices not paid within fifteen (15) days of the due date may incur a late fee of 1.5% per month on the outstanding balance. We may suspend service on accounts more than thirty (30) days past due, and you remain responsible for amounts owed.

Disputes. Notify us of any billing dispute within ten (10) days of the invoice date. Undisputed portions remain due on time.

5. Commercial Services — Access and Security

You are responsible for providing access to your facility, including keys, fobs, access codes, or alarm codes as needed.

We safeguard all keys and codes, issue them only to assigned personnel, and return every key and deactivate every code within five (5) business days of the end of service. Notify us immediately of any change to alarm codes or access procedures. If a false alarm results from a change you did not tell us about, any resulting fee is yours.

We do not enter secured areas, safes, cash drawers, or restricted rooms, and we do not handle mail, files, or documents unless your scope of work says otherwise in writing.

6. Commercial Services — Supplies, Equipment, Insurance, and Personnel

Included. We provide all cleaning supplies, chemicals, and equipment at no additional charge unless your scope of work states otherwise. The price we quote is the price you pay.

Consumables. Paper towels, toilet paper, hand soap, and trash liners are supplied by you unless your scope of work includes them. We are glad to stock and bill them at cost plus a handling fee if you prefer.

Insurance. We carry commercial general liability insurance and Ohio workers' compensation coverage. A certificate of insurance is available on request, and we will name your organization as an additional insured on request at no charge.

Our personnel. Everyone who cleans your facility is our employee or approved subcontractor. We are responsible for their wages, taxes, and workers' compensation. They are not your employees, and you have no payroll obligation to them.

Background screening. Every cleaner we hire completes a criminal background check before being assigned to a client facility. We do not place unscreened personnel in your building. On request, we will confirm in writing that the specific personnel assigned to your account have cleared screening.

Training and supervision. Our cleaners are trained on your specific scope of work before their first shift, and the owner personally inspects new accounts during the first month of service.

Identification. Our staff can be identified on request. If someone arrives at your facility claiming to work for us and you are not expecting them, call 440-616-6743 before granting access.

7. Commercial Services — Non-Solicitation of Personnel

Our people are the business. Recruiting, training, insuring, and retaining a reliable crew is our single largest cost, and a client who hires one of our cleaners directly takes that investment and usually the account with it.

You agree that during the term of service and for twelve (12) months afterward, you will not directly or indirectly hire, engage, or contract with any of our employees or subcontractors who performed services at your facility, whether as an employee, independent contractor, or through another cleaning company.

If you do, you agree to pay us a placement fee of $2,500 per person. This is not a penalty; it is a reasonable estimate of what it costs us to recruit, screen, and train a replacement. This section does not apply to anyone who responds to a general public job posting not directed at our staff.

8. Residential Services

Booking and confirmation. Online bookings are requests only. We confirm your appointment by email or phone.

Deposits. Standard cleanings require a $70 deposit. Move-in, move-out, and deep cleanings require a 50% deposit. Deposits are applied to your final bill. A pre-authorization hold may be placed on your card 24 hours before service, with final charges applied after completion.

Cancellation and rescheduling. We ask for at least 24 hours' notice. Cancellations or reschedules with less than 24 hours' notice forfeit the deposit as a cancellation fee. You may reschedule up to four times with proper notice; beyond that, the deposit may be forfeited.

Preparing your home. Please clear clutter from floors, counters, and tables so we can clean efficiently. If significant tidying is needed before cleaning can begin, additional charges may apply.

Parking. Please provide accessible parking. Where parking is unavailable or paid, fees may be added or the appointment may be canceled with deposit forfeiture.

Add-on services. Interior refrigerator, interior oven, and interior window cleaning are add-ons and carry additional charges.

Recurring discounts. Recurring clients receive 15% off bi-weekly service and 20% off weekly service, beginning with the second visit. Skipped appointments may affect discount eligibility and future availability.

Crew size. Most residential jobs are assigned one cleaner; larger jobs may be assigned a team.

Who enters your home. Every cleaner we hire completes a criminal background check before being assigned to a client. We do not send unscreened personnel into your home.

9. Services We Do Not Provide

For your safety and ours, we do not perform mold remediation, water-damage restoration, sewage or flood cleanup, biohazard or crime-scene cleanup, hoarding cleanouts, asbestos or lead abatement, pest control, or work requiring ladders above ten (10) feet.

We also do not move furniture or appliances heavier than 35 pounds, handle firearms or hazardous materials, or clean areas that are unsafe to access. If your facility needs any of the above, tell us and we will refer you to a licensed specialist.

10. Safety and Right to Refuse Service

We may refuse, pause, or discontinue service where there are unsafe or unsanitary conditions, pests, exposure to bodily fluids, aggressive animals, threatening or harassing behavior toward our staff, or any condition that puts our people at risk. Where we refuse service for these reasons, the cancellation and payment provisions above apply.

We treat every member of our staff as we would want to be treated, and we ask our clients to do the same.

11. Quality and Re-Service

We want the work right. If something is missed, tell us and we will come back and clean that area again at no charge.

Commercial clients: report concerns within three (3) business days of the service date. Residential clients: report concerns within 24 hours of the service date.

Re-service is our remedy for quality concerns. Refunds are considered case by case where re-service is not practical.

12. Property, Damage, and Liability

Tell us in advance. Notify us of fragile, valuable, antique, or delicate items and of any surface requiring special care. We cannot be responsible for items we were not told about.

Pre-existing conditions. We are not responsible for pre-existing damage, normal wear, faulty or aging surfaces, failing grout or finishes, or damage caused by conditions we could not reasonably have known about.

If we damage something. Report it within three (3) business days. We will repair or replace the item, or submit the claim to our general liability insurance, at our option.

Indirect losses. We are not liable for indirect, incidental, or consequential damages, including lost business, lost revenue, inconvenience, or loss of time.

Limitation. Except for claims covered by our general liability insurance, our total liability arising out of the services is limited to the amount you paid us for services during the three (3) months preceding the event giving rise to the claim.

13. Text Messages and Communications

By providing your phone number, you consent to receive calls and text messages from Cleaning Leader Services at that number, including messages sent by automated means, regarding quotes, scheduling, appointment reminders, service updates, invoices, and account matters. Consent to marketing messages is separate and optional, and is never a condition of receiving our services.

Message frequency varies by account activity. Message and data rates may apply.

Reply STOP to any message to opt out, or HELP for assistance. You may also call us at 440-616-6743 or email [email protected] to change your communication preferences. Opting out of text messages does not opt you out of email or phone contact regarding an active account.

We do not sell your information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the service providers that deliver our messages and schedule our work.

Carriers are not liable for delayed or undelivered messages.

14. Photographs

We may photograph completed work for quality control, training, and marketing. Photographs never include people, identifying documents, signage, or anything that identifies your facility or household without your written permission. Tell us at any time if you prefer we not photograph your space, and we will note it on your account.

15. Intellectual Property

All website content, including images, branding, written materials, and proposals, belongs to Cleaning Leader LLC and may not be reproduced without permission.

16. Privacy

We collect, use, and store your information as described in our Privacy Policy, available at cleaningleaderservice.com/privacy-policy.

17. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above reflects the current version. For commercial clients under a signed agreement, changes that materially affect price, scope, or termination will be communicated in writing at least thirty (30) days in advance.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio.

If a dispute arises, both parties agree to first attempt to resolve it informally by contacting the other in writing. Disputes that cannot be resolved informally will be brought in the small claims or civil courts of Lorain County, Ohio.

19. Contact Us

Cleaning Leader LLC (dba Cleaning Leader Services)
Elyria, Ohio
Phone: 440-616-6743
Email: [email protected]
Web: cleaningleaderservice.com
Office hours: Monday – Friday, 8:00 AM – 4:00 PM