Privacy Policy

Privacy Policy

Cleaning Leader LLC, doing business as Cleaning Leader Services ("we," "us," "our"), values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Contact information: name, phone number, email address, and service address

Booking and account details: service type, dates, times, facility location, and scope of work

Payment information: billing details, processed securely by third-party payment providers. We do not store full card numbers on our systems

Website usage: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and perform cleaning services

Prepare quotes and respond to inquiries and support requests

Process payments and issue invoices

Send appointment reminders, service updates, and account notices

Improve our website and the quality of our service

Send promotions or special offers, only with your consent

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

Trusted service providers who help us operate, such as payment processors, scheduling and messaging platforms, and our website host

Our employees and approved subcontractors, strictly as needed to perform your service

Law enforcement or regulatory agencies, where required by law

Every third party we work with is required to keep your information confidential and may not use it for their own purposes.

4. Data Security

We use reputable third-party platforms that apply industry-standard security measures, including encrypted connections and access controls, to protect your information. We limit access to your data to the people who need it to serve you.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you as required by Ohio law.

5. Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. You can disable cookies in your browser settings, though some features of the site may not work properly if you do.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you

Ask us to correct, update, or delete your information

Opt out of marketing emails and text messages at any time

To exercise any of these rights, contact us at [email protected] or 440-616-6743. We respond to requests within 30 days.

7. Text Messaging and Mobile Data

If you provide your phone number, we may contact you by text message about quotes, scheduling, appointment reminders, service updates, and invoices. Consent to marketing messages is separate and optional, and is never a condition of receiving our services.

Message frequency varies by account activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

We do not sell your personal information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the service providers that deliver our messages and manage our scheduling, and those providers are prohibited from using the information for any other purpose.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that a child has submitted information, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our website or services after an update indicates your agreement to the revised policy.

10. Contact Us

Cleaning Leader LLC (dba Cleaning Leader Services)
Elyria, Ohio
Phone: 440-616-6743
Email: [email protected]
Web: cleaningleaderservice.com